Core Humanitarian Standards

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The Nine Commitments and Quality Criteria

  • Communities and people affected by crisis receive assistance appropriate and relevant to their needs.
    Quality Criterion: Humanitarian response is appropriate and relevant.
  • Communities and people affected by crisis have access to the humanitarian assistance they need at the right time.
    Quality Criterion: Humanitarian response is effective and timely.
  • Communities and people affected by crisis are not negatively affected and are more prepared, resilient and less at-risk as a result of humanitarian action.
    Quality Criterion: Humanitarian response strengthens local capacities and avoids negative effects.
  • Communities and people affected by crisis know their rights and entitlements, have access to information and participate in decisions that affect them.
    Quality Criterion: Humanitarian response is based on communication, participation and feedback.
  • Communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints.
    Quality Criterion: Complaints are welcomed and addressed.
  • Communities and people affected by crisis receive coordinated, complementary assistance.
    Quality Criterion: Humanitarian response is coordinated and complementary.
  • Communities and people affected by crisis can expect delivery of improved assistance as organisations learn from experience and reflection.
    Quality Criterion: Humanitarian actors continuously learn and improve.
  • Communities and people affected by crisis receive the assistance they require from competent and well-managed staff and volunteers.
    Quality Criterion: Staff are supported to do their job effectively, and are treated fairly and equitably.
  • Communities and people affected by crisis can expect that the organisations assisting them are managing resources effectively, efficiently and ethically.
    Quality Criterion: Resources are managed and used responsibly for their intended purpose.